Thesis Database

Year: 2002 - 2003 2nd term

Programme: Postgrad Diploma

Supervisor: Fanny Mui Ching Cheung

Student name: Jacqueline Wing Sze Yuen

Thesis title:

Relationships among Personality Traits, Customer Orientation and Performance

Keywords: Personality, customer orientation, job performance, The Chinese Personality Assessment Inventory

Participants: 159 hotel employees

Measures: The Chinese Personality Assessment Inventory-2, Customer Orientation Scale, measure of job performance

Measures abr: CPAI-2