Thesis Database

Year: 2002 - 2003 2nd term

Programme: M.Phil in I/O

Supervisor: Winton Wing Tung Au

Student name: Francis Yue Lok Cheung

Thesis title:

The Development of Emotional Labor Scale

Keywords: Emotional Labor Scale Development

Participants: Service providers in various service industries

Measures: Emotional Labor Scale, Burnout, Psychological Distress, Job Satisfaction, Absenteeism

Measures abr: ELI, MBI, GHQ, Job Satisfaction, Absenteeism