Thesis Database Year: 2015 - 2016 2 termProgramme: M.Phil in I/O Supervisor: Chan Kwan Shing Darius Student name: Zhang Huan Thesis title: Does Support Ease the Pain of Emotional Labor in Service Industry? The Moderating Role of Perceived Supervisor's Emotional Labor Keywords: Emotional Labor, Supervisory support, Burnout, Engagement Participants: Online subject pool Measures: Surface acting scale, Deep acting scale, Maslach burnout Inventory, Utrecht Work Engagement Scale, Supervisor Support Scale Measures abr: MBI, UWES Abstract: abstract/2015 MPhilIO/ZhangHuan_abstract.pdf
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