Thesis Database

Year: 2015 - 2016 2 term

Programme: M.Phil in I/O

Supervisor: Chan Kwan Shing Darius

Student name: Zhang Huan

Thesis title:

Does Support Ease the Pain of Emotional Labor in Service Industry? The Moderating Role of Perceived Supervisor's Emotional Labor

Keywords: Emotional Labor, Supervisory support, Burnout, Engagement

Participants: Online subject pool

Measures: Surface acting scale, Deep acting scale, Maslach burnout Inventory, Utrecht Work Engagement Scale, Supervisor Support Scale

Measures abr: MBI, UWES

Abstract: abstract/2015 MPhilIO/ZhangHuan_abstract.pdf

Back to main page