Thesis Database Year: 2008 - 2009 2nd termProgramme: M.Phil in I/O Supervisor: Winton Wing Tung Au Student name: Wynne How Weng Chan Thesis title: The Positive Side of Emotional Labor: Its Effect on Work Engagement and Job Performance Keywords: Emotional Labor, Work Engagement, Job Performance Participants: Customer Representative in a Hotel in China Measures: display rule perception, Interpersonal Reactivity Index, Utrecht Work Engagement Scales Measures abr: IRI, UWES Abstract: abstract/2009MphilIO/ChanHowWengWynne_abstract.pdf
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