Thesis Database

Year: 2008 - 2009 2nd term

Programme: M.Phil in I/O

Supervisor: Winton Wing Tung Au

Student name: Wynne How Weng Chan

Thesis title:

The Positive Side of Emotional Labor: Its Effect on Work Engagement and Job Performance

Keywords: Emotional Labor, Work Engagement, Job Performance

Participants: Customer Representative in a Hotel in China

Measures: display rule perception, Interpersonal Reactivity Index, Utrecht Work Engagement Scales

Measures abr: IRI, UWES

Abstract: abstract/2009MphilIO/ChanHowWengWynne_abstract.pdf

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